2023 – Posted in: IT Framework & Best Practices

Time needed to read: 2-3 minutes ITIL (Information Technology Infrastructure Library) and ITSM (IT Service Management) are two commonly used terms in the IT industry. While they are related, they are not interchangeable. ITSM is a broader concept that encompasses ITIL as well as other frameworks and practices. ITIL is a framework that provides best practices for IT service management. It is a set of guidelines that are used to manage IT services and align…